Returns

For UK customers, please follow these simple steps:

  1. Let us know that you wish to return a product by using our returns form within 14 days of delivery (unless covered by our Christmas returns policy)
  2. Send the item back to the shop within 14 days of notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing. You will be provided the correct returns address through the returns form. Alternatively, it can be found on your packing slip, the boutique page or your order confirmation email.
  3. On receipt of the product, the boutique will let us know to refund the payment method that you paid with.

For non-UK customers, please follow these simple steps:

  1. Let us know that you wish to return a product by using our returns form within 14 days of delivery (unless covered by our Christmas returns policy)
  2. Ensure you clearly mark 'returned goods- no commercial value' on the parcel, as failing to do so may result in your parcel incurring import charges or being returned to you
  3. Send the item back to the shop within 14 days of notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing. You will be provided the correct returns address through the returns form. Alternatively, it can be found on your packing slip, the boutique page or your order confirmation email.
  4. On receipt of the product, the boutique will let us know to refund the payment method that you paid with.

Please note returns are at your own cost. However:
a) If you are returning a faulty product, we will also refund the return postage costs
b) If you are returning your entire order we will also refund any initial delivery charges (standard UK delivery orders only)

Exclusions: Unless faulty, we are unable to accept returns of perishable products, earrings (for hygiene reasons), plants, personal products sold with a hygiene seal where that seal has been broken, perfumes and toiletries, underwear, swimwear, products made to order, or any product that has been used, returned without original packaging or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.

Exchanges If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through Trouva.com

Questions?

If you have any questions on our Delivery and Returns policy, please get in touch with one of our lovely team at support@trouva.com. We'll be delighted to help!