Trouva

Delivery

Please note your product(s) will be shipped to you directly by the individual boutique(s), therefore shipping times can vary and your order may arrive in multiple packages. However, the Trouva promise means that for domestic shipments, you'll only pay one simple delivery fee, no matter how many boutiques you buy from. Estimated shipping times can be found on the product page under the "Delivery" tab.

UK Delivery Options:

Standard Delivery Depends on boutique, typically 3-6 working days Free UK Shipping on orders over £60.00, otherwise £3.45
Click & Collect Collection at the boutique itself FREE. Available for selected postcodes for orders from one boutique only*

*Click & Collect

Please note: in order to help our boutiques quickly locate your order, you will be required to show identification (Passport / Driving Licence) and your original payment method when collecting Click & Collect orders

International Shipping Options:

Europe (All EU/EEA countries plus Switzerland) 7-14 working days £12.99 per order
US & Australia 7-14 working days £12.99 per order
Hong Kong & Canada 7-14 working days £17.99 per order

Unfortunately, we are unable to ship to countries not listed above.

Orders sent to non-EU countries may incur local duties and import taxes. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and will need to be paid locally upon receipt.

Please contact your local customs office if you need further information before placing your order. Any charges incurred in the return of products to the boutique due to duty not being paid will be deducted from the final return refund.

Trouva works with independent boutiques in the UK. Unless otherwise stated, all items, including electronics and light fittings sold are suitable for UK market (including voltages, plugs and fittings). All care will be taken to notify our international customers, but Trouva cannot be responsible for the return or adaptation of goods ordered to international markets that are not suitable for use.

Some products are not eligible for international shipping. If you have any doubts, our customer support team are more than happy to help - support@trouva.com.

Returns

For UK customers, please follow these simple steps:

  1. Let us know that you wish to return a product by using our returns form within 14 days of delivery (unless covered by our Christmas returns policy)
  2. Send the item back to the shop within 14 days of notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing. You will be provided the correct returns address through the returns form. Alternatively, it can be found on your packing slip, the boutique page or your order confirmation email.
  3. On receipt of the product, the boutique will let us know to refund the payment method that you paid with.

For non-UK customers, please follow these simple steps:

  1. Let us know that you wish to return a product by using our returns form within 14 days of delivery (unless covered by our Christmas returns policy)
  2. Ensure you clearly mark 'returned goods- no commercial value' on the parcel, as failing to do so may result in your parcel incurring import charges or being returned to you
  3. Send the item back to the shop within 14 days of notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing. You will be provided the correct returns address through the returns form. Alternatively, it can be found on your packing slip, the boutique page or your order confirmation email.
  4. On receipt of the product, the boutique will let us know to refund the payment method that you paid with.

Please note returns are at your own cost. However:
a) If you are returning a faulty product, we will also refund the return postage costs
b) If you are returning your entire order we will also refund any initial delivery charges (standard UK delivery orders only)

Exclusions: Unless faulty, we are unable to accept returns of perishable products, earrings (for hygiene reasons), plants, personal products sold with a hygiene seal where that seal has been broken, perfumes and toiletries, underwear, swimwear, products made to order, or any product that has been used, returned without original packaging or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.

Exchanges If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through Trouva.com

Questions?

If you have any questions on our Delivery and Returns policy, please get in touch with one of our lovely team at support@trouva.com. We'll be delighted to help!