Trouva

FAQs

What is Trouva?

Trouva is your gateway to a treasure trove of 'lucky finds'. It is a place to discover; a handpicked collection of the best independent shops, something special that no one else has. Trouva brings you inspired finds from the best boutique curators.

How do I shop on Trouva?

Discovery and inspiration are our middle names. We want to help you to find things you love; things that speak to you, and express your personality. You can search for things in all the usual ways (keyword search, product categories, and filters), or you can let yourself be guided by our curated finds or boutique collections. Sign up to our newsletter for a regular dose of curated inspiration.

Can I order via phone?

We're not able to take orders over the phone, but if you are having trouble with the site please give us a call from 9am-6pm on 0207 193 6444, and one of our support team will guide you through the process.

How will I receive my items?

We offer a standard shipping price per order, enabling you to shop multiple boutiques with ease. Each boutique will ship your item(s) to you directly so you may receive your order in several deliveries.

We also offer Shutl 1 hour delivery (London only) and Click & Collect for selected postcodes. For more information, please see our Delivery & Returns page. Please note all shipping times are estimates.

When will my order arrive and how can I track it?

We aim to deliver UK orders within 3-6 working days. You can access your tracking information for each order here: My Account. If your tracking is not available and it's been 6 days since you ordered your item, please get in touch via your account page.

Do you offer international shipping?

We ship to Europe, Australia, the United States and Canada. Some items are excluded from international shipping. For more information, please see our Delivery & Returns page.

What is your returns policy?

We hope that you love your purchase, but understand that sometimes things just aren't quite right. Our returns policy means you have 14 days to return an item directly to the boutique for a refund. Some items are excluded from this policy. For more information please see our Delivery & Returns page.

Do you offer extended returns over Christmas?

Yes, any items purchased from November 10th until December 18th can be returned up until 12th of January for a refund.

I have a question about a specific product

If you have any questions please feel free to get in touch at support@trouva.com.

How do I use my free credit or discount code?

Head to checkout as usual, but before clicking PLACE ORDER just enter your code in the Discount Code box.

Can I purchase a Trouva Gift Card?

We don't currently offer gift cards. If you'd like some advice on the perfect gift, contact us at support@trouva.com- we're more than happy to help.

Can I set up a wedding list on Trouva?

Not at this time- check back soon!

I'm a brand and I've seen my products on your site - what is Trouva?

Trouva is a technology platform empowering the best bricks and mortar boutiques to sell online, acting like their own website, but set in a community of over a hundred other wonderful independents. Everything you see on Trouva purely reflects the products and prices you find in-store; and, as Trouva is a marketplace, when you buy via Trouva you are buying directly from, and supporting, these independent boutiques, when you're unable to visit in-person.