CHRISTMAS FAQs
Everything you need to know about shopping with Trouva during the festive period.
Extended Returns
Orders placed between 8th November 2021 and 22nd December 2021 will be eligible for return up to the 14th January 2022. The item must be returned to the boutique within 14 days from the date of the return request. Find out how to request a return here.
NEW: Price Cap on Multi-Boutique Purchases
Purchase from one UK-based boutique for £3.99 delivery. Purchase from an unlimited number of UK-based boutiques for just £6.99 shipping. Be quick, it’s for a short time only. Offer available to UK customers only.
Complimentary Gift Wrap
Did you know that you can choose complimentary gift wrap from many of our independent boutiques? Just look for the message below at check out and have your gift arrive beautifully packaged for your recipient. Find out more here.
Click & Collect
We’ve made it easier for you to shop with your favourite local Trouva boutiques with our free Click and Collect service. Look out for this message on boutique and product pages, and find and more here.
Last Order Dates for Christmas Delivery
Please note: The dates below are subject to change depending on boutique eligibility.
| Bulgaria, Malta, New Zealand, Vietnam | 19th December |
|---|---|
| Estonia, Greece | 20th December |
| Australia, Croatia, Indonesia, India, Liechtenstein, Lithuania, Latvia, Malaysia, Saudi Arabia, Singapore | 21st December |
| United Arab Emirates, Austria, Belgium, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Taiwan, United States | 22nd December |
Still Need Help?
The fastest way to get an answer to your query is to head to our Customer Help Centre here.
If you need further assistance please contact our friendly Support Team by submitting a request.
Our team is on hand Monday to Friday (9am - 5pm GMT) and will aim to respond to you within 12 to 24 hours (excluding weekends).
