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PAYMENT & VAT

What payment methods do you accept?

We currently accept the following payment methods

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Paypal

Can I shop in my local currency?

Yes, you can shop in £, Euros, USD, CHF, DKK, SEK, CAD, AUD and we are working on enabling more currencies.

To shop in your local currency, click on the drop down box at the top of the homepage, to the left of my account, and select your chosen currency.

I am having trouble making my payment, it won’t go through

There could be a number of reasons why your payment is not going through. There are a couple of things you can try to complete your payment and order:

  1. Make sure you have entered the security code correctly from the back of the card
  2. Try an alternative card. It may be that your card issuer has declined your payment - as they don't tell us the reason for this, it's best to check with the card provider or contact your bank.
  3. Try paying using PayPal (you do not need to have a PayPal account to do this) You can restart the checkout process from the basket page: https://www.trouva.com/basket

Can you provide a VAT receipt?

If you are a UK based trade customer, we can issue you with a VAT receipt if you contact our Support team through your Account. If you are not a trade customer, we are unable to provide a VAT receipt as individuals are excluded from VAT refunds for online orders.