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          Promo Codes

          We may give you a promo code that you can use to reduce the price of specified products. All codes must be applied at checkout, as they cannot be applied retrospectively.

          More info on how to apply your promo code at the checkout stage can be found on the Trouva Help Centre here.

          Each promo code will come with its own terms (e.g. minimum spend, boutique and/or product specific etc), which will be made clear at the time it’s issued to you. Full details will also be available in our Terms And Conditions.

          If you’re given a unique promo code that is created specifically for your use, it cannot be shared or transferred to other customers, or posted in a public forum. We reserve the right to cancel and/or suspend any promo codes that we feel are being misused. Additionally any promotions and discounts applied against our terms and conditions will be removed from the order and charged back to your payment method.

          10% OFF FLASH SALE PROMOTIONAL CODE

          1. This code entitles you to receive the amount stated off in one transaction at Trouva.com
          2. Redeem by entering the promo code at the checkout. Codes must be applied at checkout as they cannot be applied retrospectively.
          3. This promotion is available on full priced and sale items
          4. Valid 23:59 Monday 26th April 2021
          5. This code can only be used by the recipient and is not transferable
          6. This promo code cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash
          7. This promotion is subject to the Trouva General Terms and Conditions
          8. We reserve the right to withdraw this offer at any time
          9. We reserve the right to cancel and/or suspend the promotion in respect of uncompleted orders, at any time, at Trouva’s sole discretion, and Trouva disclaims all liability in respect of any such cancellation or suspension.

          Trouva X TANAKA Promotion Code

          1. Offer valid to UK customers only
          2. To redeem the offer, customers must spend a minimum of £100 in one single transaction and enter the code FREEGIFT at checkout on Trouva.com before 23:59 BST Friday 2nd April 2021
          3. This promotion is available on full priced and sale items
          4. The free gift will be sent separately to your order on or around April 23rd as they are handmade to order
          5. Customers can only receive one free gift set
          6. The free gift includes two full size face and body soaps from independent brand TANAKA. Worth £10.50 each (total £21) as listed on Tanaka.store
          7. This promo code cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash
          8. This promotion is subject to the Trouva General Terms and Conditions
          9. We reserve the right to withdraw this offer at any time
          10. We reserve the right to cancel and/or suspend the promotion in respect of uncompleted orders, at any time, at Trouva’s sole discretion, and Trouva disclaims all liability in respect of any such cancellation or suspension.

          SHOP NOW SAVE LATER PROMOTIONAL CODE

          1. Offer valid to email subscribers only
          2. To redeem the offer, customers must spend a minimum of £50 in one single transaction at Trouva.com before 23:59 BST Wednesday 31st March 2021
          3. This promotion is available on full priced and sale items
          4. We will send customers a '20% off a £50 spend' code during our online shopping event on Sunday 18th April 2021 and 23:59 BST Monday 19th April. The code will be valid for 48 hours only
          5. This code can only be used by the recipient and is not transferable
          6. This promo code cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash
          7. This promotion is subject to the Trouva General Terms and Conditions
          8. We reserve the right to withdraw this offer at any time
          9. We reserve the right to cancel and/or suspend the promotion in respect of uncompleted orders, at any time, at Trouva’s sole discretion, and Trouva disclaims all liability in respect of any such cancellation or suspension.

          15% OFF PROMOTIONAL CODE - MYSTERY BOX

          1. Offer valid to customers who purchased a Mystery Box only
          2. This code entitles you to receive the amount stated off in one transaction at Trouva.com
          3. Redeem by entering the promo code at the checkout. Codes must be applied at checkout as they cannot be applied retrospectively.
          4. This promotion is available on full priced and sale items
          5. Valid until March 31st 2021 at 23.59pm
          6. This code can only be used by the recipient and is not transferable
          7. This promo code cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash
          8. This promotion is subject to the Trouva General Terms and Conditions
          9. We reserve the right to withdraw this offer at any time
          10. We reserve the right to cancel and/or suspend the promotion in respect of uncompleted orders, at any time, at Trouva’s sole discretion, and Trouva disclaims all liability in respect of any such cancellation or suspension.

          10% OFF PROMOTIONAL CODE

          1. Offer valid to UK email subscribers only
          2. This code entitles you to receive the amount stated off in one transaction at Trouva.com
          3. Redeem by entering the promo code at the checkout. Codes must be applied at checkout as they cannot be applied retrospectively.
          4. This promotion is available on full priced and sale items
          5. Valid for 48 hours from receipt of email
          6. This code can only be used by the recipient and is not transferable
          7. This promo code cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash
          8. This promotion is subject to the Trouva General Terms and Conditions
          9. We reserve the right to withdraw this offer at any time
          10. We reserve the right to cancel and/or suspend the promotion in respect of uncompleted orders, at any time, at Trouva’s sole discretion, and Trouva disclaims all liability in respect of any such cancellation or suspension.

          Trouva x TANAKA Instagram Competition Terms and Conditions

          By entering the Giveaway, you agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the Prize Draw, including all information on how to enter the Prize Draw, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotional materials and these Terms and Conditions, these Terms and Conditions take precedence.

          1. The promoters of this Prize Draw are (a) Streethub Limited ("Trouva") at 229 Shoreditch High Street, London, E1 6PJ and (b) TANAKA Soaps Ltd (“Tanaka”) at 258 Malyons Road, London, United Kingdom, SE13 7XF.
          2. Prize Draw is open to those aged 18 years or over who live in the UK, except for employees of the promoters and their immediate family. Trouva reserves the right to require participants to prove that they are eligible. If the winner is found to be ineligible, Trouva reserves the right to award the prize to another participant and to require the return of any prize already awarded.
          3. The Prize Draw commences at 09.00 AM UK time on 8 May 2021 and all entries must be received by 09.00 UK time on the closing date of 9 May 2021.
          4. To enter, participants must follow Trouva’s Instagram account (@wearetrouva) and TANAKA’s Instagram account (@tanaka.soaps) and tag a friend in the comment section of the relevant competition post on the @wearetrouva Instagram grid.
          5. Entries submitted by any other means will not be accepted. Only those submitted via the official methods of entry set out in clause 4 of these Terms and Conditions will be accepted.
          6. There will be a total of three Prize Winners during the Prize Draw. The Promoters’ decision is final. No correspondence will be entered into.
          7. The Prize Winner will win five TANAKA soaps.
          8. The Prize Winner will be selected by random selection.
          9. The Prize Winner will be notified no later than 18.00 UK time on 11 May 2021 via Instagram
          10. Should the Prize Winner be unable to accept the prize or if the winner fails to provide their details within 48 hours of Trouva contacting them, then the prize will be forfeited and a replacement winner will be chosen.
          11. The Prize Winner is responsible for paying all associated costs that are not specifically stated in these Terms and Conditions.
          12. There is no cash or other alternative to a Prize in whole or in part.
          13. By participating in the Prize Draw, entrants agree that the Prize is awarded on an "as is" basis, and that neither Trouva, Tanaka nor any of their subsidiary or affiliated companies, make any representations or warranties of any nature with respect to the Prizes.
          14. The Promoters reserves the right to terminate, amend or extend this Prize Draw in the event of exceptional circumstances outside its control which affect its ability to operate the Prize Draw.
          15. In the event of unforeseen circumstances, The Promoters reserves the right (a) to substitute an alternative prize of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice.
          16. The Promoters accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes. The Promoters will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter.
          17. Trouva will collect and process participants' personal information and it will be shared with Trouva’s agents and affiliates (including those outside the European Economic Area) to the extent necessary in order to conduct the Prize Draw including for the Prize to be delivered to the winner. Participants' names and other personal details from their entry to the Prize Draw will be collected and stored by Trouva and its affiliates (including those outside the European Economic Area) and held in accordance with the applicable privacy policy, see more here.
          18. Save where it has been negligent, Trouva will not be responsible for any damage, loss or injury resulting from acceptance and/or use of a Prize. Nothing in these Terms and Conditions shall in any way limit Trouva's liability for death or personal injury caused by its negligence or for any other matter where liability may not as a matter of law be limited.